Salesforce regrets firing 4000 experienced staff and replacing them with AI
-
Salesforces has entered a phase of public reckoning after senior executives publicly admitted that the company overestimated AI’s readiness
Salesforce regrets firing 4000 experienced staff and replacing them with AI
Salesforces has entered a phase of public reckoning after senior executives publicly admitted that the company overestimated AI’s readiness
Maarthandam (maarthandam.com)
-
Salesforces has entered a phase of public reckoning after senior executives publicly admitted that the company overestimated AI’s readiness
Salesforce regrets firing 4000 experienced staff and replacing them with AI
Salesforces has entered a phase of public reckoning after senior executives publicly admitted that the company overestimated AI’s readiness
Maarthandam (maarthandam.com)
Behind the scenes, the layoffs triggered challenges that were not anticipated when the AI rollout was approved.
Former and current employees describe a loss of institutional knowledge, longer resolution times for complex cases, and an increased burden on remaining staff tasked with supervising AI outputs. In some instances, human agents were required to step in and correct AI-generated responses, eroding the productivity gains the layoffs were meant to deliver.
Not anticipated my ass. Every company that has gone down the path of firing experienced staff has run into this issue.
-
Behind the scenes, the layoffs triggered challenges that were not anticipated when the AI rollout was approved.
Former and current employees describe a loss of institutional knowledge, longer resolution times for complex cases, and an increased burden on remaining staff tasked with supervising AI outputs. In some instances, human agents were required to step in and correct AI-generated responses, eroding the productivity gains the layoffs were meant to deliver.
Not anticipated my ass. Every company that has gone down the path of firing experienced staff has run into this issue.
My tinfoil cats are mewoing about a coordinated effort accros the IT sector to make one year with insane profit and the added side effect of lowering the wages accros the sector.
-
My tinfoil cats are mewoing about a coordinated effort accros the IT sector to make one year with insane profit and the added side effect of lowering the wages accros the sector.
Like they did during COVID?
